Contact
Email engineering@jameslaurentmusic.com for service or billing help. Expect an initial response within two business days.
Renewal and cancellation
Sign in to Billing to disable automatic renewal online without a required phone call or support conversation. The Initial Term is three consecutive monthly billing periods, described as the 90-day initial term. During the Initial Term, disabling renewal prevents renewal after the Initial Term but does not eliminate Initial Term payment obligations unless applicable law requires otherwise. After the Initial Term, cancellation takes effect at the end of the current paid period.
Refunds and service credits
Monthly fees become non-refundable when the billing period begins because production capacity is reserved. Duplicate or erroneous charges are corrected after verification. If JLE cannot deliver accepted, paid scope for reasons within its control, the client may choose a pro-rata refund for the undelivered portion of that paid billing period or an equivalent service credit. Applicable non-waivable rights remain unchanged.